Shipping policy

 

Shipping Information

Shipping Guidelines

At Veylane, we are committed to delivering your products quickly, safely, and reliably.
We offer free insured shipping on all orders and work exclusively with selected carriers to ensure the best possible experience.

Delivery times

Our average delivery time is 5 to 14 business days .
Delivery times may vary depending on the destination and product availability.
In case of delays due to high demand or logistical factors, we will promptly inform you by email.

Mailing address

Orders are shipped to the address provided during checkout.
To avoid delays or lost packages, we recommend carefully verifying your shipping information before confirming your order.
If you notice any errors, please contact us immediately at contact@Veylane.com.

Orders with incorrect address

Once an order has been shipped, the address cannot be changed .
Packages returned due to incorrect addresses will be reshipped at the buyer's expense .
Veylane is not responsible for losses resulting from errors in the address provided by the customer.

Uncollected orders

If a package is not collected within the timeframe specified by the carrier (generally 1-5 days ), it will be returned to us. In that case:

• The package may be reshipped at the customer's expense .

• No refunds will be issued for packages that are refused or not collected without prior notice.

Package rejection

In the event of a customer refusing delivery without a valid reason or prior notice , no refund will be issued .
Please contact us if you need to modify or postpone the delivery.

Inquiries or support

For any questions related to shipping, you can write to us at contact@Veylane.com.
Our team will respond within 24–48 business hours .